terms & conditions

PRIVACY STATEMENT AND ON-LINE TERMS AND CONDITIONS

Teapigs Ltd*., is in the business of sourcing great tea, but, as in any business, we have to get the legal bits right. Teapigs is committed to the protection of your privacy and to the security of confidential information. We have developed our privacy statement and the online terms and conditions in order to ensure that you are comfortable that in all your dealings with the teapigs.ca information site your personal information is secure and will be treated in a confidential manner. Spend a few moments with your favourite cuppa to read these terms and conditions as well as our privacy policy before placing your order. These terms apply to goods ordered via the internet or by phone.

By visiting the teapigs.ca information site you agree to the practices set out below. If you do not agree with the practices as set out in this privacy statement and online terms and conditions, please discontinue your visit to teapigs.ca.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE CONTINUING TO USE THIS WEBSITE. THE TERMS AND CONDITIONS ARE APPLICABLE TO YOUR USE OF THE SITE AND ALL MATERIAL WITHIN IT.

1) This privacy statement and online terms and conditions are effective as of April 11 2016. Teapigs reserves the right to suspend, modify or amend its privacy statement and online terms and condition (or any part thereof) at any time by notifying you of the existence of a new, or amended, privacy statement and/or online terms and conditions by posting any changes, modifications or amendments on the teapigs.ca information site. Your continued use of the teapigs.ca information site after such modifications will constitute your acknowledgement of the modified privacy statement and online terms and conditions; and your agreement to be bound by the modified privacy statement and online terms and conditions.

2) The copyright, trademarks and all other intellectual property rights in or relating to teapigs products shown on our website are and shall remain the property of Teapigs or, in the case of third party content, its licensors. You shall not alter or remove any copyright symbol or any other identification or information concerning the authorship or ownership of any of the data belonging to Teapigs.

3) Links on this website may lead to other teapigs sponsored websites including http://www.facebook.com/TeapigsCanada, https://www.instagram.com/teapigsca, twitter.com/teapigsCA  Other than the referred teapigs’ sponsored websites, teapigs accepts no responsibility for the content, accuracy or function of websites  to which this website provides links nor does teapigs endorse the contents of such sites.

4) Teapigs reserves the right to remove from or add to its website, any items offered for sale, information and functionality.

ONLINE TERMS AND CONDITIONS

use of the website

To register with www.teapigs.ca and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to:- decline a new customer registration or suspend a customer's account at any time and at our sole discretion- in our absolute discretion, to terminate your access to all or part of the services with or without notice- in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice

availability

Goods are subject to availability.  Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your card will be refunded and you will be notified as above.

pricing, description and product information

The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website.  Where the same products are available via another stockist different prices may apply. All prices are shown in Canadian dollars and exclude tax (there is no GST on tea). Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. Please be aware that the colours and appearance of our may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

placing an order and order acceptance

The Order Acknowledgement email and order number are our confirmation of your order with us.  Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it.  Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment refunded to your card.

 payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected.

delivery

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item passes to you. For specific delivery options, , please read our delivery section. Please note that working days for us are Monday to Friday and do not include statutory holidays.

cancellations and returns

We hope you are happy with any product purchased, but if you are not we will refund the price or replace the product if you contact us within 30 days of placing your order. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of teapigs. Please contact teapigs by email info@teapigs.ca for information about returning items to us. All returned items must be sent to  teapigs.ca, c/o On Route Distribution Inc., 1435 Norjohn Court, Unit 5, Burlington, ON, L7L 0E6

Refunds and exchanges 

All refunds will be made to the credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that teapigs is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, after the 7 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.

promotions and discounts

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Teapigs cannot be held liable for not discounting the order if a valid code has not been entered.  Promotions and promotion codes are subject to the terms and conditions specified by teapigs at the point of purchase. Only one code can be used per order.

Please note; all cheeky deals, existing discounts, bundles and offers are excluded from further discount. Discount codes will not apply to any existing offers or promotions.

website changes and update

In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum. Registration data and certain other information about you are subject to our privacy policy.  We recommend that you read our privacy policy before you accept these terms and conditions.

intellectual property and copyright

The content of the www.teapigs.ca website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Teapigs.

limitations

This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

indemnity

You agree to indemnify and hold teapigs harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the teapigs.ca website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

governing law

The contract between you and teapigs under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, Canadian federal and provincial law. The Canadian federal and provincial courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.

company details 

We are a very small team and we’ll do our very best to get back to you as quickly as possible. Write to us at: teapigs Canada 10 Carlson Ct, Suite 700, Toronto, ON, M9W 6L2, info@teapigs.ca

 *a subsidiary of TATA Global Beverages